News & Blogs
Hero Content
Find answers about our systems and connectivity.
Everything about how your platforms, couriers and data connect to ours, in one place.
Section Contents
Tab browse topic
Tab browse topic
Tab browse topic
- WMS Integration
- E-commerce Platform
- EDI / API
- Courier & Freight
- Data & Security
WMS Integration FAQs
WMS Integration FAQs
How order data, inventory, scanning and reporting connect
- What WMS do you use?
- We run on an industry-standard warehouse management system with real-time scanning at every pick, pack and dispatch step.
- Can I get visibility into my own stock levels?
- Yes, through scheduled reporting today, with direct client dashboard access on our roadmap.
- Does your WMS integrate with mine?
- In most cases, yes. We’ll confirm compatibility during onboarding based on your specific platform.
E-commerce Platform FAQs
E-commerce Platform FAQs
How online orders and fulfilment workflows connect
- Which e-commerce platforms do you support?
- We commonly integrate with Shopify, WooCommerce and major marketplaces. Ask your onboarding contact for the current full list.
- How are orders sent to your team?
- Orders sync automatically once integration is set up, so there’s no manual re-entry or emailing spreadsheets.
- Can you handle multiple sales channels at once?
- Yes, multi-channel fulfilment across web, marketplace and wholesale is one of our most common setups.
EDI / API FAQs
EDI / API FAQs
What connection methods are supported and what gets tested
- Do you support EDI?
- We can support EDI and API connections for eligible clients. This is scoped and tested during onboarding.
- What needs to be tested before go-live?
- Order flow, inventory sync and dispatch confirmations are all tested end-to-end before your first live order.
- Who manages the technical setup?
- Our team coordinates directly with your developer or platform provider, so it’s not left for you to manage alone.
Courier & Freight FAQs
Courier & Freight FAQs
How dispatch data, labels and proof of delivery are handled
- Which couriers do you work with?
- We work with major national carriers plus local Brisbane courier options, matched to what suits your delivery profile.
- How is proof of delivery handled?
- Proof of delivery is captured on every job and available through our reporting.
- Can I use my own courier account?
- In most cases, yes. Let us know your preference during onboarding and we’ll confirm compatibility.
Data & Security FAQs
Data & Security FAQs
How access and information handling are managed
- How is my inventory data kept secure?
- Access to your data is restricted to your account team, with standard operational controls in place across our systems.
- Who can see my order and stock information?
- Only the Brisbane Logistics staff directly working on your account. We don’t share client data across accounts.
- What happens to my data if we stop working together?
- We’ll agree a data handover and deletion process with you as part of offboarding.
