FAQ’S

Find answers about our systems and connectivity.

Everything about how your platforms, couriers and data connect to ours, in one place.

Tab browse topic

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• WMS Integration
• E-commerce Platform
• EDI / API
• Courier & Freight
• Data & Security

WMS Integration FAQs

WMS Integration FAQs

How order data, inventory, scanning and reporting connect

• What WMS do you use?
  • We run on an industry-standard warehouse management system with real-time scanning at every pick, pack and dispatch step.
• Can I get visibility into my own stock levels?
  • Yes, through scheduled reporting today, with direct client dashboard access on our roadmap.
• Does your WMS integrate with mine?
  • In most cases, yes. We’ll confirm compatibility during onboarding based on your specific platform.

E-commerce Platform FAQs

E-commerce Platform FAQs

How online orders and fulfilment workflows connect

• Which e-commerce platforms do you support?
  • We commonly integrate with Shopify, WooCommerce and major marketplaces. Ask your onboarding contact for the current full list.
• How are orders sent to your team?
  • Orders sync automatically once integration is set up, so there’s no manual re-entry or emailing spreadsheets.
• Can you handle multiple sales channels at once?
  • Yes, multi-channel fulfilment across web, marketplace and wholesale is one of our most common setups.

EDI / API FAQs

EDI / API FAQs

What connection methods are supported and what gets tested

• Do you support EDI?
  • We can support EDI and API connections for eligible clients. This is scoped and tested during onboarding.
• What needs to be tested before go-live?
  • Order flow, inventory sync and dispatch confirmations are all tested end-to-end before your first live order.
• Who manages the technical setup?
  • Our team coordinates directly with your developer or platform provider, so it’s not left for you to manage alone.

Courier & Freight FAQs

Courier & Freight FAQs

How dispatch data, labels and proof of delivery are handled

• Which couriers do you work with?
  • We work with major national carriers plus local Brisbane courier options, matched to what suits your delivery profile.
• How is proof of delivery handled?
  • Proof of delivery is captured on every job and available through our reporting.
• Can I use my own courier account?
  • In most cases, yes. Let us know your preference during onboarding and we’ll confirm compatibility.

Data & Security FAQs

Data & Security FAQs

How access and information handling are managed

• How is my inventory data kept secure?
  • Access to your data is restricted to your account team, with standard operational controls in place across our systems.
• Who can see my order and stock information?
  • Only the Brisbane Logistics staff directly working on your account. We don’t share client data across accounts.
• What happens to my data if we stop working together?
  • We’ll agree a data handover and deletion process with you as part of offboarding.

Question to fit

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Bring us your platform, your integration questions, or your current setup, we’ll tell you plainly what’s possible.

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Straight answers about our services, onboarding process, technology and support, before you ever need to ask.

Browse by topic

Browse by topic

Browse by topic

• General Questions
  • The basics of how we work
• Services
  • What’s included, what’s not
• Integrations
  • Systems & connectivity
• Account & Support
  • Who you’ll talk to
• Onboarding & Switching
  • Getting started, or moving over
• News & Blogs
  • Industry updates & guides

General Questions

General Questions

The basics of how we work

• What is a 3PL and how does it work?
  • A third-party logistics (3PL) provider like Brisbane Logistics handles storage, fulfilment and transport on your behalf, so you don’t need your own warehouse, staff or fleet to get stock to your customers.
• Where is Brisbane Logistics located?
  • Our facility is at 20 Navigator Place, Hemmant QLD, close to the Port of Brisbane, the airport and the CBD, with easy access for both inbound freight and outbound distribution.
• Do you work with small and growing businesses, or only large accounts?
  • Both. Our services flex with you, from a handful of pallets to full-scale fulfilment, so you’re not locked into space or capacity you don’t need yet.
• What industries do you support?
  • We work across e-commerce and retail, wholesale and distribution, food and beverage, and manufacturing. See our Industries page for what that looks like for your sector specifically.

Services

Services

What’s included, what’s not

• Which services can I combine, and which are standalone?
  • Most clients combine warehousing with pick & pack and transport, but every service can be used on its own, for example cross docking without ongoing storage.
• Do you offer same-day dispatch?
  • Yes. Orders received before our daily cutoff are picked, packed and dispatched the same day.
• Can you handle temperature-sensitive or fragile goods?
  • Yes, with compliance-led receiving and handling processes. Talk to us about your specific product requirements during onboarding.
• Is there a minimum volume to work with you?
  • No fixed minimum. We scope every quote around your actual volume and growth plans.

Question to fit

Have a technical or platform integration question?

WMS, e-commerce platforms, EDI/API, couriers and data security, all answered in one place.

Account & Support

Account & Support

Who you’ll talk to

• Will I have a dedicated point of contact?
  • Yes. Every client is assigned an account contact, not a rotating support queue, so you’re always talking to someone who knows your account.
• How do I get updates on my stock or an order?
  • Through regular reporting from our WMS, plus direct contact with your account manager for anything urgent. Real-time client portal access is on our roadmap.
• What happens if something goes wrong with an order?
  • You’ll hear from us proactively, not the other way around. Our team flags discrepancies and resolves them before they become your problem.
• What are your support hours?
  • Our team is available during standard Brisbane business hours, with agreed escalation paths for urgent freight issues outside those hours.

Onboarding & Switching

Onboarding & Switching

Getting started, or moving over

• How long does onboarding take?
  • Most clients are fully onboarded and receiving stock within one to two weeks, depending on integration complexity.
• We’re currently with another 3PL. How do we switch?
  • We manage the transition plan with you, including stock transfer timing, so there’s no gap in your fulfilment while you switch.
• What do you need from us to get started?
  • A rough idea of volume, product type and any systems you use (e-commerce platform, WMS). We’ll handle the rest during onboarding.
• Is there a contract lock-in period?
  • We’re happy to discuss terms that suit your business. Talk to our team about what flexibility looks like for you.

Question to fit

Still have a question?

If it’s not answered here, the fastest way to get a real answer is to talk to us directly.

Never miss important updates

Get freight & fulfilment insights in your inbox.

Occasional updates on industry trends, capacity changes and new services — no spam.

Find answers about our systems and connectivity.

Everything about how your platforms, couriers and data connect to ours, in one place.

Tab browse topic

Tab browse topic

Tab browse topic

• WMS Integration
• E-commerce Platform
• EDI / API
• Courier & Freight
• Data & Security

WMS Integration FAQs

WMS Integration FAQs

How order data, inventory, scanning and reporting connect

• What WMS do you use?
  • We run on an industry-standard warehouse management system with real-time scanning at every pick, pack and dispatch step.
• Can I get visibility into my own stock levels?
  • Yes, through scheduled reporting today, with direct client dashboard access on our roadmap.
• Does your WMS integrate with mine?
  • In most cases, yes. We’ll confirm compatibility during onboarding based on your specific platform.

E-commerce Platform FAQs

E-commerce Platform FAQs

How online orders and fulfilment workflows connect

• Which e-commerce platforms do you support?
  • We commonly integrate with Shopify, WooCommerce and major marketplaces. Ask your onboarding contact for the current full list.
• How are orders sent to your team?
  • Orders sync automatically once integration is set up, so there’s no manual re-entry or emailing spreadsheets.
• Can you handle multiple sales channels at once?
  • Yes, multi-channel fulfilment across web, marketplace and wholesale is one of our most common setups.

EDI / API FAQs

EDI / API FAQs

What connection methods are supported and what gets tested

• Do you support EDI?
  • We can support EDI and API connections for eligible clients. This is scoped and tested during onboarding.
• What needs to be tested before go-live?
  • Order flow, inventory sync and dispatch confirmations are all tested end-to-end before your first live order.
• Who manages the technical setup?
  • Our team coordinates directly with your developer or platform provider, so it’s not left for you to manage alone.

Courier & Freight FAQs

Courier & Freight FAQs

How dispatch data, labels and proof of delivery are handled

• Which couriers do you work with?
  • We work with major national carriers plus local Brisbane courier options, matched to what suits your delivery profile.
• How is proof of delivery handled?
  • Proof of delivery is captured on every job and available through our reporting.
• Can I use my own courier account?
  • In most cases, yes. Let us know your preference during onboarding and we’ll confirm compatibility.

Data & Security FAQs

Data & Security FAQs

How access and information handling are managed

• How is my inventory data kept secure?
  • Access to your data is restricted to your account team, with standard operational controls in place across our systems.
• Who can see my order and stock information?
  • Only the Brisbane Logistics staff directly working on your account. We don’t share client data across accounts.
• What happens to my data if we stop working together?
  • We’ll agree a data handover and deletion process with you as part of offboarding.

Question to fit

Still need a technical question answered?

Bring us your platform, your integration questions, or your current setup, we’ll tell you plainly what’s possible.

Never miss important updates

Get freight & fulfilment insights in your inbox.

Occasional updates on industry trends, capacity changes and new services — no spam.